# Issues and Purchases ## Did'nt received my sound kits order Feel free to contact us at **** if you didn't received your kits after 24 hours. We will send you missing items as fast as possible. ## Didn't received my physical products order Feel free to contact us at **** if you didn't received your products at the date of planned delivery. We will check what happened. Sometimes it can be a Delivery provider issue and in this case we advise you to also contact delivery provider support to get information about your package. ## Payment Issue If you are not able to pay and payments options seems to have issues, feel free to contact us at **** to notice us the issue. Note that some payment methods are maybe not available in your country. For example, **PayPal** is currently unavailable in the following countries : *Afghanistan, Bangladesh, Cameroon, Central African Republic, Cote D'Ivoire (Ivory Coast), Paraguay, Saint Lucia, South Sudan, Sudan, Syria, Democratic People's Republic of Korea (North Korea), Equatorial Guinea, Gabon, Ghana, Haiti, Iran, Iraq, Lebanon, Liberia, Libya, Monaco, Moldova, Montenegro, Myanmar, Pakistan, Timor-Leste, Uzbekistan, and Zimbabwe.* --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://delay-fish.gitbook.io/delay.fish/troubleshooting-and-clearance/issues-and-purchases.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.